Substrate is the layer beneath: we manage the technology your business runs on, from servers and backups to AI assistants working inside your daily systems, so your people can do the work only people can do. Built and run by the two founders whose names are on it.
We build and manage the foundation beneath your day to day work.
We manage the systems your business depends on, hosted with Substrate or running at your site. When something needs attention, you speak directly with a founder.
We build assistants that connect to the systems your staff already uses. They perform defined work, and every action is recorded for review.
Substrate is led by Jim Noneman and John Cappuccio. Clients work directly with both founders, from the first review through ongoing service and support.
We discuss your systems, recurring problems, and the work you want handled.
You receive a clear plan covering responsibilities, hosting, project work, and monthly service.
We complete the agreed work, connect the required systems, and begin ongoing management.
Yes. Infrastructure can run at your location or be hosted with Substrate. We determine the right arrangement based on the systems you use and where they need to operate.
Support requests receive a same business day response. A server down issue enters a priority lane, and you work directly with a founder rather than moving through a tiered queue.
The assistant records every action it takes while working in connected systems. That record can be reviewed later, giving your business a clear audit trail instead of leaving AI activity hidden.
Applied AI assistants connect to email, ERP systems, and property management platforms. We first define the work to be performed and the systems required to perform it.
Ongoing management is covered by monthly service agreements. Defined projects are quoted at a fixed price, with no surprise hourly billing. Invoices can be paid online.